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help through crisis and recovery


  • Managing relapse
  • Managing instability
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Emotional Wellbeing Solutions (Synchrony Assist)

Your employee assistance program (EAP) lets you connect 24/7 with specialists for confidential, short-term, personal support. You and your family members can get financial and legal help, anger, grief, and loss support, relationship help, and more. Access up to 12 no-cost counseling sessions per issue in-personor by video, phone or text.

Call 1-866-248-4094

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Access code: Synchrony

wellness

Behavioral health

Create an ongoing relationship with a provider in-personor virtually for depression, anxiety, substance use, LGBTQ+ concerns, PTSD and more.

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Access code: Synchrony

network

Autism spectrum disorder services

Access applied behavior analysis (ABA) therapy if you have a child in need of autism spectrum disorder services. Your health plan has an expanded ABA benefit to help teach your child life skills to help them thrive.

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phone

Substance use helpline

Connect privately with a specialized substance use recovery advocate any time, any day to create a plan to help overcome substance use.

Call 1-855-780-5955

urgent

988 suicide & crisis lifeline

Connect 24/7 for confidential support if in suicidal crisis or emotional distress. Interpretation services available in 150 languages. For text, you’ll be given a short survey about what you or your loved one is going through, then a counselor will contact you.

Call 988

Depending on your coverage, these services may have a deductible or copay.

The information provided under these programs is for general informational purposes only and is not intended to be nor should be construed as medical and/or nutritional advice. These programs and applications should not be used for emergency or urgent care needs. If you are experiencing a crisis or need emergency care, call 911 or go to the nearest emergency room. Participation in these programs is voluntary, restrictions and limitations may apply and is subject to the terms of use. Refer to your plan documents for specific benefit coverage and limitations or call the toll-free member phone number that appears on your health plan ID card. Services may not be available at all times or in all locations. Wellness nurses, coaches and other representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor’s care. Participants should consult an appropriate health care professional to determine what may be right for them. Your health information is kept confidential in accordance with the law. Member phone number services are not an insurance program and may be discontinued at any time.

The AbleTo mobile application should not be used for urgent care needs. If you are experiencing a crisis or need emergency care, call 911 or go to the nearest emergency room. The Self Care information contained in the AbleTo mobile application is for educational purposes only; it is not intended to diagnose problems or provide treatment and should not be used on its own as a substitute for care from a provider. AbleTo Self Care is available to members ages 13+ at no additional cost as part of your benefit plan. Self Care is not available for all groups in District of Columbia, Maryland, New York, Pennsylvania, Virginia or West Virginia and is subject to change. Refer to your plan documents for specific benefit coverage and limitations or call the toll-free member phone number on your health plan ID card. Participation in the program is voluntary and subject to the terms of use contained in the mobile application.

UnitedHealthcare does not recommend or endorse any treatment or medications, specific or otherwise. The information provided is for educational purposes only and is not meant to provide medical advice or otherwise replace professional advice. Consult with your clinician, physician or mental health care provider for specific health care needs, treatment or medications. Certain treatments may not be included in your insurance benefits. Check your health plan regarding your coverage of services.

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